Returns are accepted within 14 calendar days of delivery only. Contact the store that sold you the product within this period to request a return. Requests made after 14 days are not eligible under this policy.
1. What this policy covers
This policy covers physical products purchased from stores powered by Zeosales. It does not cover Zeosales subscriptions or platform service fees. The store shown on your order is the seller and is responsible for reviewing your request, receiving the return and arranging any refund or exchange.
2. Return eligibility
For a change-of-mind return, the item must be unused, unworn and in its original condition, with its tags, accessories and original packaging. Keep your receipt or order confirmation as proof of purchase.
Any product-specific exclusions, including restrictions for personalised, perishable or hygiene-sensitive products, must be stated by the store before purchase. These restrictions do not remove any rights you have under applicable law for faulty, damaged or incorrectly supplied products.
3. How to request a return
- Contact the store using the contact details on its storefront or your order confirmation within 14 calendar days of delivery.
- Provide your order number, the item you want to return and the reason. Include photos if the item arrived damaged, faulty or incorrect.
- Follow the store's return instructions, including its confirmed return address. Pack the item securely and retain proof of return shipping.
Do not send products to Zeosales or ZEOCOD SOLUTIONS. Your return must go to the seller at the address it confirms.
4. Damaged, faulty or incorrect items
Check your delivery and notify the store promptly if something is damaged, faulty or different from what you ordered. Keep the item and packaging while the store reviews the issue. The store will explain the available remedy and any return shipping arrangements.
5. Refunds, exchanges and shipping
The store will inspect the returned item and confirm whether a refund or exchange is approved. It must explain the refund amount, payment method and expected processing time. An exchange depends on replacement stock being available.
For a change-of-mind return, return shipping costs and any treatment of the original delivery charge must follow the terms disclosed by the store before purchase. For faulty, damaged or incorrect items, shipping arrangements must respect applicable consumer rights.
6. Your consumer rights
The 14-day window is the return period offered under this policy. Nothing in this policy excludes or limits any remedy or right required by applicable law. For more about the platform and seller responsibilities, read our business terms and conditions.