1. Using the platform
Zeosales is operated by ZEOCOD SOLUTIONS and provides tools for storefronts, products, inventory, orders, customers and staff. By using the service for a business, you confirm that you are authorised to act for that business and agree to these terms and any plan or service agreement accepted when setting up your account.
Demonstration content and concept previews do not create a store, place an order or establish a paid subscription unless that action is explicitly confirmed.
2. Accounts and staff access
Provide accurate business and contact details, protect your sign-in credentials and give staff only the access they need. You are responsible for activity carried out through your business account and for removing access when a staff member leaves. Notify the ZEOCOD SOLUTIONS team promptly if you suspect unauthorised access.
3. Your responsibilities as a seller
Your business is the seller of the products listed in your store. You are responsible for:
- Accurate product descriptions, photographs, prices, stock levels and any product restrictions.
- Clearly disclosing delivery charges, payment conditions, fulfilment times and return conditions before purchase.
- Fulfilling orders, communicating with customers and resolving delivery issues, complaints, refunds and exchanges.
- Meeting applicable requirements for your products, business, taxes and consumer protection.
Zeosales provides the technology used to manage your store. Listing a product on the platform does not make ZEOCOD SOLUTIONS its seller or manufacturer.
4. Plans, fees and payments
Subscription fees, billing periods, applicable charges and any renewal arrangements must be set out in the plan or service agreement presented to your business. Pay amounts due under that agreement and keep billing details current. Do not assume a trial, automatic renewal or refund entitlement unless it is included in your agreed terms.
For subscription changes or cancellation, contact the ZEOCOD SOLUTIONS team through your account or onboarding correspondence. Cancellation dates and outstanding charges follow the service agreement you accepted.
5. Product returns
Products sold through stores powered by Zeosales are subject to our return policy: return requests must be made to the seller within 14 calendar days of delivery only. The seller handles return instructions, inspection and any approved refund or exchange.
Clearly disclose any product-specific exclusions before purchase. The product return policy does not apply to Zeosales subscription fees and does not limit consumer rights required by applicable law.
6. Content and customer information
You retain ownership of the content you provide and must have permission to use your product images, branding and other materials. You permit Zeosales to host and display that content as needed to operate your store.
Collect and use customer information only for legitimate business purposes and with any permissions required by applicable law. Protect that information and respect customer privacy requests. Our privacy policy explains how information is handled on the platform.
7. Acceptable use and account restrictions
Do not use the service for unlawful or fraudulent activity, prohibited products, infringement, spam, unauthorised access or interference with another business or the platform. Access may be restricted or suspended to address misuse, security issues or unpaid fees under your agreement. Any action remains subject to applicable law and your service agreement.
8. Service availability and external services
Maintenance, technical issues and external providers can affect availability. No particular sales result or uninterrupted availability is promised unless expressly included in your service agreement. Payment, delivery and other external services may have their own terms. Keep copies of the business records you need.
9. Questions, changes and applicable rights
For questions about these terms, contact the ZEOCOD SOLUTIONS team through your account or onboarding correspondence. Customers with a product or order issue should contact the selling store first.
Updates will be posted here with a revised date. Changes to an agreed paid service remain subject to that agreement and applicable notice requirements. Nothing in these terms excludes any obligation, liability or consumer right that cannot be excluded under applicable law.